Teesside Home Occupational Therapy — safer living, greater independence and support at home

Teesside Home Occupational Therapy, operated by Mark, is the data controller for information collected through this independent service. Contact can be made through the enquiry section of this website.

Information may include your contact details, relevant health information, home circumstances, assessment findings, consent, correspondence and payment records. Health information is special-category data and is handled with additional care.

Information is used to respond to enquiries, arrange and provide occupational therapy, maintain accurate clinical records, issue invoices, manage safety and safeguarding concerns, and meet professional or legal obligations. The lawful bases may include taking steps toward or performing a contract, legal obligations and legitimate interests. Relevant health information is processed for the provision of health or social care by a regulated professional who owes a duty of confidentiality.

Information is not sold. It is shared only where necessary—for example, with another professional, equipment provider or family member with your consent—or where disclosure is required by law or needed to prevent serious harm. Service providers used for secure administration may process limited information under appropriate agreements.

Adult clinical records are normally retained for eight years after the end of involvement. Enquiries that do not proceed are normally deleted within 12 months, while financial records may be retained for six years. Information is then securely deleted or destroyed unless there is a lawful reason to retain it longer.

You may have rights to access, correct, restrict or object to use of your information, and in some circumstances request deletion or transfer. Clinical and legal record-keeping duties can limit some rights. Privacy concerns should first be raised with Teesside Home Occupational Therapy; you may also complain to the Information Commissioner’s Office at ico.org.uk or 0303 123 1113.

Assessment and treatment are provided only with valid consent. You can ask questions, decline an activity or withdraw consent at any time. Information is kept confidential and is shared with relatives, carers or other professionals only with appropriate consent, unless disclosure is required by law or necessary to protect someone from serious harm.

Clear, accurate and timely records are maintained for every person receiving a service. Records are stored securely, access is restricted and information is collected only where relevant to safe and effective occupational therapy. You may request access to your records, subject to applicable legal limitations.

Please provide at least 24 hours’ notice if you need to cancel or rearrange. Cancellations made with less than 24 hours’ notice may be charged at 50% of the appointment fee, while an unattended appointment may be charged in full. Charges may be waived where exceptional circumstances made notice impossible.

Please raise any concern directly so it can be addressed promptly and fairly. The concern will be acknowledged, reviewed and answered in writing. Making a complaint will not adversely affect the service you receive. If a concern relates to professional conduct and remains unresolved, you can seek independent advice or contact the Health and Care Professions Council where appropriate.

The safety and wellbeing of adults at risk are taken seriously. Safeguarding concerns will be discussed wherever possible, but information may be shared without consent when required by law or where necessary to prevent serious harm. This is not an emergency service: call 999 in an emergency or NHS 111 for urgent health advice.

This is an independent service and is separate from NHS and local-authority provision. Professional boundaries are maintained at all times. Any actual or potential conflict of interest will be declared and managed, and work will be declined or referred elsewhere where independence or safe professional judgement could be affected.

This website does not intentionally use advertising or analytics cookies. Essential hosting technologies may be used to deliver and protect the site. External services, such as font or hosting providers, may receive basic technical information including an IP address when content is loaded. This policy will be updated before any analytics, marketing or additional cookie-based services are introduced.

The website is designed to work with keyboard navigation, screen enlargement and modern assistive technology. Information can be provided in an alternative format where reasonably possible. Please describe any communication or accessibility requirements when making an enquiry.